Privacy Policy
At Marcus Surprise, your privacy matters. This policy explains how we collect, use, and protect your personal information—especially when you complete our personalization form powered by Jotform to create your custom gift.
- What Information We Collect
When you use our website or fill out our personalization form, we may collect:
- Your name and contact details (email, phone)
- Shipping address
- Relationship details, preferences, and custom notes (to help us create your gift)
- Payment data (processed securely via third-party providers)
- IP address and browser/device info (via cookies and form metadata)
- How We Use Your Information
We collect this information to:
- Design and create a fully personalized gift just for you
- Fulfill and deliver your order
- Communicate with you about your order
- Improve our services and website
- Meet legal or regulatory obligations
We do not sell or rent your personal information.
- Use of Jotform
We use Jotform, a secure form-building platform, to collect the information needed for personalization. Your responses are stored securely on Jotform’s encrypted servers, which are GDPR-compliant and based in the EU/EEA or US (under appropriate safeguards).
Jotform acts as our data processor, and only processes information as instructed by Marcus Surprise. You can learn more about their privacy practices here.
- Sharing Your Information
We may share necessary information with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery services (to fulfill orders)
- Jotform (for form storage and data collection)
- Website hosting and analytics services
All third parties follow GDPR rules and only access data when needed.
- Data Storage and Security
We store your information securely, with encryption and access controls in place. Your form data is stored on Jotform’s servers and accessed only for order fulfillment. We keep data only as long as necessary.
- Your Rights Under UK GDPR
You have the right to:
- Access the data we hold about you
- Correct or update your information
- Request deletion of your data
- Withdraw consent at any time
- Object to processing or request data portability
To make a request, email us at: marcus@marcus-surprise.com
- Cookies and Analytics
Our website may use cookies or analytics tools to improve your browsing experience. You can adjust your preferences in your browser settings or decline non-essential cookies.
- Contact Us
If you have any questions or concerns about your data, please contact:
Marcus Surprise
Email: marcus@marcus-surprise.com
Website: www.marcus-surprise.com
