Welcome to https://marcus-surprise.com. These Terms & Conditions govern your use of our website and the purchase of our products. By using our site, you agree to these terms.

1. About Us
Marcus Surprise is a UK-based business offering personalised surprise date experiences. Our products are made to order based on the information you provide.

2. Use of Website
You must be at least 18 years old to make a purchase. You agree not to use our site for any unlawful or harmful purpose.

3. Orders & Payments
– All orders are confirmed upon receipt of payment.
– We accept payments via PayPal, Stripe, and WooCommerce.
– You are responsible for ensuring that all order information is accurate.

– You are responsible for ensuring that all information you provide in our form is complete, accurate, and up to date.

4. Delivery
– Each personalised experience takes 10 working days to ship, as we take time to craft a unique product just for you.
– Delivery is available within the UK only.

5. Refund Policy
Due to the customised and personalised nature of our products:
– Refunds are not available, unless the item was not delivered.
– If your item does not arrive, please contact us within 14 days of the expected delivery date.

6. Intellectual Property
All content, branding, and products are the intellectual property of Marcus Surprise. You may not copy, reproduce, or reuse our materials without written consent.

7. Limitation of Liability
We are not liable for:
– Any indirect or consequential loss
– Delays caused by circumstances beyond our control (e.g. postal disruptions)

8. Governing Law
These terms are governed by and interpreted in accordance with the laws of England and Wales.

9. Contact Us
For any questions regarding these terms, please contact us at marcus@marcus-surprise.com